FAQGrixTrack questions, answered
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The product
What is GrixTrack?
An app by Grixhub that tracks your Google rankings and whether AI engines cite your website, for any country and language.
Who is it for?
Brands, e-commerce teams, SEO specialists and agencies.
Where do I sign in?
At https://grixtrack.grixhub.com/login.
Do I need both products?
No. Rank Tracking and AI Citation Tracking are sold separately, or together as a Bundle.
Is the app available in Thai?
Yes. Switch the app between English and Thai at any time.
Do I need to install anything?
No. GrixTrack runs in your browser at grixtrack.grixhub.com.
AI citations
Which AI engines do you track?
GrixTrack tracks ChatGPT, Gemini and Google AI Mode in one dashboard. On Google, it also flags when an AI Overview appears for your keywords.
What is an AI citation?
A link or source an AI answer points to.
What is the difference between a mention and a citation?
A mention names your brand in the answer; a citation links to your website as a source. GrixTrack shows both.
How do I check if ChatGPT mentions my brand?
Add your customers’ questions as prompts, without your brand name. GrixTrack shows whether each answer cites you, mentions you, or names a competitor instead.
What does the free total mean?
It’s how many times AI answers cite a domain across the prompts we track. Sign up free, open Site Explorer and look up any site, with the prompts and pages behind the number.
Is it every AI citation that exists?
It counts every citation across the prompts we track, measured the same way each time, so you can trust the trend.
Why is my number different in another tool?
Each tool tracks its own prompts, engines and dates. GrixTrack shows exactly which prompts and engines sit behind every number.
Does GrixTrack help with GEO and AEO?
Yes. GrixTrack measures GEO and AEO results: which prompts cite you, which pages get cited and where competitors win.
Data and coverage
Which countries and languages?
Rankings: any Google country, city and language. AI prompts: the market and language you choose, including Thai and English.
When was each figure checked?
Each figure shows an “updated on” date.
Where does the data come from?
From the AI engines’ answers and Google results pages, collected by GrixTrack.
Do you show what a logged-in user sees in the app?
GrixTrack collects answers straight from the engines and shows how and when each one was checked.
Can I see my ranking history?
Yes. GrixTrack keeps every check and charts each keyword’s position over time, with the ranking URL.
Plans and billing
Is there a free plan?
Yes. 10 keywords, 5 AI prompts, 1 project and 2 competitors, plus Site Explorer, no card needed.
What do paid plans cost?
Rank tracking starts at $9.99 a month, AI citation tracking at $11.99 and bundles at $18.99. See all plans.
Do you offer agency plans?
Yes, quoted per client. Get a custom quote at https://grixhub.com/#audit.
Can I pay yearly?
Every plan is simple monthly pricing, with no long contract.
Can I cancel anytime?
Yes. Cancel anytime, with no contract or lock-in. Your plan stays active until the end of the period you’ve paid for and simply won’t renew. Payments already made are non-refundable, so start on the free plan to try GrixTrack first. To cancel, email jade@grixhub.com.
Account and privacy
How is my data protected?
We follow Thailand’s PDPA. You give consent at sign-up, and you can ask us to access or delete your data. Read our privacy notice.
Can I share reports with clients?
Yes. Every project has a private report link you can send to clients. They open it without an account, and it carries your agency name.
Can I download a report?
Yes. Open the report page and download it as a PDF.
I forgot my password. What do I do?
Use Forgot password on the sign-in page to get a reset link by email. You can change your password any time in Settings.
How do I delete my account and data?
Email jade@grixhub.com and we will delete your account and data under the PDPA.
How do I contact you?
Get a custom quote at https://grixhub.com/#audit, or email jade@grixhub.com.
Privacy notice (PDPA)
GrixTrack looks after your personal data under Thailand’s Personal Data Protection Act (PDPA).
- What we collect: your name, email and login details, how you heard about us, your marketing-email choice, and the sites, keywords, prompts and competitors you add.
- Why: to run your account and build your reports.
- What we never do: sell your data.
- Your choice: to see, correct or delete your data, email jade@grixhub.com and we will take care of it.

Still curious? Try it free
Start on the Free plan, or ask us for a quote.
Free, no card. You give PDPA consent at sign-up; marketing emails are optional.




