GrixTrack Terms

1.1 You accept these GrixTrack Terms and our Terms of Service when you create a GrixTrack account, tick the box at sign-up, or use GrixTrack.

1.2 GrixTrack is a business tool. You must be at least 20 years old, or otherwise have full legal capacity under Thai law, to create an account. If you sign up for a company or other organisation, you confirm that you have authority to accept these terms for it.

3.1 Each plan includes the features and limits shown on our pricing page or in the app when you choose it, such as the number of keywords, AI prompts, projects and competitors, the AI engines included, and how often checks run.

3.2 When you reach a limit, extra items are not tracked until you upgrade or remove items.

3.3 GrixTrack plans do not include white-label features. Agencies can use client share links as described in Section 8.

5.1 Billing. When you choose a paid plan, we confirm it and issue your invoice, and the plan starts from then. Paid plans are invoiced monthly in advance. Each invoice is in Thai baht (THB) or US dollars (USD), matching the price you chose, and the amount on the invoice is the amount you pay.

5.2 Paying and renewals. You pay each invoice as shown on it. Each paid plan renews monthly, and we send the next invoice before the new billing period starts, until you cancel.

5.3 Failed payments. If a renewal invoice is still unpaid 7 days after the renewal date, we may move your account to the Free plan or suspend paid features until you pay. Items over the Free plan limits then stop being tracked.

5.4 Price changes. We will give you at least 30 days’ notice by email or in the app before a higher price applies to you. The new price applies from your first billing period that starts after the notice period ends. If you do not accept it, you can cancel before then.

5.5 Receipts and tax. You receive a receipt for each payment. A payment receipt confirms payment; it is not a Thai tax invoice. We are not registered for VAT, so prices do not include VAT. Section 6 of the Terms of Service covers taxes and withholding tax.

7.1 When you upgrade, your existing data stays in your account and the new limits apply once the upgrade is set up. We show any upgrade charge in your quote or invoice before we set it up.

7.2 When you downgrade, the lower limits apply from the next billing period, and items over the new limits stop being tracked. A downgrade does not give you a refund or credit for the current period.

You must not:

• use bots, scripts, scrapers or other automated means to access GrixTrack or copy data from it, except through features we provide for that purpose;
• try to get around plan limits or rate limits;
• reverse engineer the software;
• resell, sublicense or rent GrixTrack, or sell its data as a data feed;
• use GrixTrack to build a competing product;
• enter personal data about private individuals into keywords or prompts; or
• use GrixTrack in a way that overloads our systems or our data providers.

We may set reasonable technical limits to protect the service. Breaking this Section is a material breach, and we may suspend or close the account under Section 14.

GrixTrack relies on search engines and AI services, such as Google and OpenAI, on third-party providers that collect public search results and AI answers, and on our hosting provider. They may change their products, results, prices or access, or stop providing them, at any time. We may add, change or remove engines, providers or data sources. These changes do not entitle you to a refund. If an engine included in your paid plan stops being available for more than 30 days, we will tell you and you may cancel your next renewal.

13.1 Your tracking settings and the reports created for you are yours to use for your own business and your clients’ businesses.

13.2 You can view and export your data while your account is open and your paid period lasts.

13.3 After your account is closed, we delete or anonymise your account data within 90 days, except data we must keep by law, records we need to protect our legal rights, and backups, which are overwritten on a regular cycle. We have no duty to keep your data after that. Please export anything you need before closing your account.

13.4 We may use data about how GrixTrack is used, in a form that does not identify you or any person, to operate, secure and improve GrixTrack.

Section 16 of the Terms of Service applies to GrixTrack. To the extent Thai law allows, our total liability for GrixTrack is limited to the fees you paid for GrixTrack in the 6 months before the event that caused the claim, and to 1,000 baht for the Free plan. Nothing in these GrixTrack Terms limits liability that Thai law does not allow us to limit.